Service-level agreements (SLAs)

Solution Search:
Integrated Infrastructure and Performance Management for Virtualized Environments by CA
challenges associated with maintaining infrastructure reliability and ensuring service-level agreements. For peak efficiency, the new environment requires the use of integrated tools that can...
Using SLAs to Gain a Competitive Advantage by Blue Coat
to address their application and security management requirements. They must also provide service level agreements (SLAs) which clearly demonstrate their application-level performance.

This whitepaper will...
Understanding ITIL® Service Portfolio Management: An Approach For Implementing Effective Service Lifecycle Management by BMC Software, Inc
services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper...
GoldenGate Software for Zero-Downtime Upgrades, Migrations, & Maintenance by GoldenGate Software, Inc.
today running at or close to 24x7, any outage negatively affects business operations, customer service, and usually the bottom line.

GoldenGate Software's Zero-Downtime Operations is a solution for...
Analyzing the Total Cost of a Global Service Desk by CompuCom Systems, Inc.
service delivery. Managers spend countless hours evaluating service models, including Service Level Agreements (SLAs), current providers, and the decision on whether to outsource or maintain an in-house solution...
Eliminating Database Downtime When Upgrading from Oracle 8i or 9i to 10g or 11g by GoldenGate Software, Inc.
along with the database upgrade. From a user's perspective, they expect no downtime. Further, SLAs (service level agreements) may dictate strict availability levels. Therefore any outage, even if scheduled or "planned," has...
Five CIO Challenges Addressed by Better Change Management by IBM
44; organizational and regulatory changes. Internal enterprise IT systems also need to meet service level agreements (SLAs), and provide the level of flexibility and adaptability to change that was promised by the...
CA Network & Voice Management Gap Assessment by CA
This survey covers areas of Quality of Service (QoS), Service Disruptions and Reducing Expenditure. This survey covers areas of Quality of...
Performance Center of Excellence by Hewlett-Packard Company
to overall customer satisfaction, and are meeting or exceeding the goals of organizational service level agreements (SLAs). Read on to learn more about the benefits of CoE...
REDUCING COSTS THROUGH BETTER SERVER UTILIZATION by Sun Microsystems, Inc.
to adapt and innovate in order to survive and be profitable. Yet IT organizations are faced with service-level pressures that necessitate cost reductions and greater operational efficiency. The key to...
Observing Data Quality Service Level Agreements: Inspection, Monitoring, and Tracking by DataFlux Corporation
45;fighting" mode to a more consistent, proactive approach.

The objective of the data quality service level agreement is establishing data quality control. This relies on monitoring conformance to...
Selecting a SAP Managed Hosting Provider: Trends and Myths by Freudenberg IT
arena, myths about SAP managed hosting, and gives advice on creating RFPs and negotiating SLAs. Organizations turn to managed hosting providers to run their SAP systems for them for many...
Managing Application Performance to Achieve Mission Success by CA
web applications. Transactions must be completed quickly and efficiently in compliance with Service Level Agreement (SLA) and Operation Level Agreement (OLA) parameters. And anything less than superior...
Putting Open Source to the Test: The Making of JBoss Enterprise Middleware by JBoss, a Division of Red Hat
quality, performance, and stability - then deliver it with top-notch support and mission-critical SLAs. Read this white paper to see how it's done.

This paper is intended primarily for senior IT...
Reduce Corporate Desktop Costs with IBM and Red Hat by Red Hat
desktop costs with Windows for companies currently locked in their Microsft licensing agreements. They also give solution recommendations with other open collaboration alternatives...
Comparing Disk with Tape: Improving Backup and Recovery Performance by EMC Corporation
to most IT professionals, given the business and economic climate we live in and the demanding SLAs IT departments are continuously dealt.

While improving backup performance is still a key...
A Framework for Assuring IT Service Quality and Performance by CA
is made up from a combination of people, processes and technology and should be defined in an Service Level Agreement. Learn about a framework for assuring IT service quality and performance. Service...
Monitoring Trading Partner Agreements - Using Business Intelligence to Enhance BAM Activities by Information Builders
information in textual event logs. Administrators can review these logs to ensure that service levels are being met, and they can generate reports about transaction volume, throughput, and...
eBook: Managed SAP Hosting - Determining If It's Right For Your Business by Freudenberg IT
the first place? What do I look for in a provider besides price? What should be negotiated into the service level agreement?

In this e-book, experts share their advice on the things that can make or break a...
Can Your SharePoint® Backup Harm Your Business? by AvePoint, Inc.
evaluate, plan and execute data backups for SharePoint.

How do you satisfy different Recovery Service Level Agreements to different categories of data hosted in the same database? How can you offer a higher level of...
Are You Ready for Your Next Software License Audit? by Tideway Systems
use, making it hard to determine when companies are no longer compliant with their licensing agreements. Be prepared! Discover ways to identify and eliminate unused data center software and ensure...
Beyond Boundaries: A New Role for Finance in Driving Business Collaboration by SAP America Inc
a company's business strategy, whether to control costs, enter new markets, or expand product and service offerings. Accordingly, the finance function is being called upon more and more to evaluate and...
SEPATON Architecture: Designed for Data-Intensive Enterprises by SEPATON
different technology to help them control costs while staying within backup windows, meeting service level agreements, and complying with disaster protection and regulatory requirements.

This paper describes...
Recovery Manager for Active Directory by ScriptLogic Corporation
of directory, configuration and Group Policy data, assisting you in meeting your critical service level agreement requirements and helping you to comply with external regulations.

Download size...
Increasing IT Efficiency by Mobilizing ITSM and ITIL Capabilities by BlackBerry
all major ITIL disciplines. Attend this Webcast to learn how your organization can increase service level agreement standards, better prioritize and respond to critical issues and improve help desk...
Software Quality Resources
Analysis on service-level agreement of Web services
This white paper provides explanations of Web services and service-level agreements, but those familiar with both could learn plenty of new information. The authors purport to take a novel approach to Web services SLAs and they certainly do... More...
Feb 26, 2007
Application development in the cloud: Try it, but watch the SLAs by Jan Stafford, Executive Editor
in when migrating environments to QA and onward.
Cloud computing vendors' service-level agreements (SLAs) aren't up to mission-critical standards yet, according to Eugene Ciurana, a speaker at The Server Side Java Symposium in Las Vegas this week. "It's hard for a... More...
Mar 13, 2009
IBM rechristens DataPower SOA appliances by Rich Seeley, News Writer
loosely coupled, it's important for them to be fully secure and managed, and to meet the service-level agreements set out for them. The DataPower boxes offer both security and performance benefits that can help services meet these SLAs."

This article originally... More...

May 23, 2006
APM moves up in the development life cycle by Colleen Frye, News Writer
you will develop an application that won't scale."

Scalability, uptime and meeting service-level agreements (SLAs) are all key to health services provider CareGroup, which utilizes Precise Software's i3 solution to monitor its patient care systems. Ayad Shammout, lead... More...

Sep 24, 2008
Eight reasons to do source code analysis on your Web application by Kevin Beaver, CISSP
code analysis report to share with him.

Compliance as a side effect
Be it meeting service-level agreements (SLAs), internal policies or the mish-mosh of industry and government regulations we're all up against, having higher-quality source code can help businesses meet... More...

Oct 16, 2007
Related Tips
Preparing for testing application in the cloud By John Scarpino
either way. While you must be cautious about getting good service level agreements and preparing well, those are not good reasons to dismiss using cloud services. I suggest... More...
Jun 2, 2009
Web 2.0, RIAs push load testing to the max By Ron McCarty
cloud resource? Do you have visibility into the third party's service level agreement (SLA)? What about traffic patterns? When is a good time to batch load data? Does the API... More...
Apr 27, 2009
The challenges of dispersed software development By Dominic Tavassoli
to keep data safe and in compliance with confidentiality agreements. A U.S. bank, for example, wanted to subcontract the development of an electronic payment system... More...
Dec 1, 2008